Shipping Policy

Canadian Hard of Hearing Association (CHHA)

Shipping Policy

Thank you for visiting and shopping at shop.chha.ca. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days via our shipping carrier and 4-7 days via regular mail with Canada Post. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Estimated Shipment cost
Shipping Carrier/Ground or Air	3 to 5 days	$19.99
Canada Post direct mail	4 to 7 days	$2.00 - $8.00

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Shop.CHHA.ca ships to addresses within the Canadian addresses only.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped within 48 hours.

Customs, Duties and Taxes

Shop.CHHA.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Shop.CHHA.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Canada.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.